Sugo Live Support Ignored My Issue & Made Inappropriate Comments
I reached out to Sugo live support to report a problem and request a transfer, but instead of offering a solution, they ignored my concerns. I even provided proof of the issues I faced with my agency, yet nothing was done.
To make things worse, a support agent named D* started personally engaging with me in an unprofessional way, using completely inappropriate and nonsensical responses. This is unacceptable for a support team!
Why is transferring so difficult? I’ve been waiting for months, only to be met with excuses and unprofessional behavior. Sugo, fix this now! Has anyone else dealt with this?
Dear User e**, First of all, we would like to express our regret for the situation you have experienced. Your relevant complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
E** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with prompt support, we have a small request so that we can check your relevant transactions: If you remember, could you please share your Sugo ID number or information such as the email address or phone number associated with your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
