I’ve been experiencing various problems with the Snapchat app on my Tecno Pova Neo 2 phone for quite some time. In the last two days, I’ve noticed that I appear online even when I’m not using the app, and I also receive notifications saying I’m active. Additionally, my location setting keeps turning on and off by itself. These issues occur constantly, regardless of where I am or which network I’m connected to.
I’ve checked my settings to try to find the cause, but I’m not sure what to look for. I also tried to reach Snapchat support and in-app help, but I haven’t received any response.
I request that Snapchat provide a clear and documented explanation — with proof and technical details — about why these issues are happening and that the problem be permanently resolved.
My username is s*.
I expect an urgent response and a full resolution, as this situation raises serious privacy and security concerns.
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