Smooche won't cancel my order; how can I get my money back?

If Smooche won't cancel your order,

Review your order first;

• Check:
– Your current order status
– Smooche's cancellation and refund terms
– Whether the order has already been processed or shipped
– Your payment method and transaction status

• Confirm:
– You submitted the cancellation request before shipment
– The cancellation request was received successfully
– The order hasn't already been delivered
– You haven't received a refund or reversal yet

Gather evidence;

• Save screenshots showing:
– Your order confirmation
– Your cancellation request
– The current order status
– Any cancellation errors or responses from Smooche

• Keep:
– Order number
– Payment receipt
– Date and time of your cancellation request
– Previous support conversations

Contact Smooche support;

• Request:
– Immediate review of your cancellation request
– Cancellation of the order if it hasn't shipped
– A refund to your original payment method if you're eligible
– Return and refund instructions if the order can no longer be canceled

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.