I had a weekly ShortMax subscription purchased through the Apple App Store in the UK under my Apple ID, starting with rm and ending with @icloud.com. On 23 April, I requested to cancel this subscription and received a written email confirmation from ShortMax stating that my subscription had been cancelled. Despite this confirmation, I have still been charged for the same subscription on 1 May and again on 8 May, for a total of £29.63 GBP. These charges were taken after the confirmed cancellation, and I no longer wish to use this app or have any association with this subscription. I request that the full amount of £29.63 GBP be refunded and that my ShortMax subscription be completely and permanently cancelled so that no further charges are taken from my account. I would also like written confirmation that the subscription has been fully terminated.
I am using the Shortmax app on my iPhone through the US App Store and have been charged 9.99 USD per week without the option to cancel the subscription through my Apple subscription settings. The Shortmax subscription has never appeared in my subscriptions section on my iPhone, so I have not been ab...
I had a subscription with ShortMax Innovation that I purchased via the Apple platform. This subscription started in February and, according to the information provided at the time of purchase, it was supposed to end on March 8. Despite this, Shortmax Innovation has continued to charge me 9.99 USD pe...
I downloaded the ShortMax Innovations mobile app and started a free trial through Apple subscriptions. I cancelled the subscription immediately when the free trial ended, and after cancellation I no longer even had a user ID or access to the service. Despite this, I was still charged once for $19.99...
I have been experiencing ongoing billing problems with my ShortMax Innovations subscription, despite having cancelled it correctly. For about the past two months I have been charged multiple times in a week, every week, for a subscription that I no longer wish to use. Each charge is for $19.99 USD, ...
I voluntarily purchased the weekly Pass Pro subscription in the Shortmax app on my iPhone. Later, I canceled my subscription through the app. Despite this, the system continued the subscription on its own and began charging my account automatically without my knowledge. On February 3, 2026, I was c...
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