I play Royal Match on my Android device, and today my account was suddenly banned. For the past 4 hours, I have been completely unable to access my account. My username is “yasemin.”
What frustrates me most is that I received no explanation, warning, or notification about why my account was banned. I contacted the support team, but I have not received any response. Each time I try to log in, I face the same issue. My account has no active payments, balances, or suspicious activity, so I cannot understand why this action was taken.
I also want to rejoin my team, and since I have no balance or purchases tied to my account, there should be no reason for such a restriction.
I request that my account be reviewed and reactivated immediately. Royal Match should provide transparency and clear communication when applying bans, as loyal players should not lose access to their accounts without cause.
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