I can’t cancel my Rosetta Stone subscription, what options are available?

If you can’t cancel your Rosetta Stone subscription, you still have several options to fix it and avoid further charges,

Start with the most important step;

• Cancel from the correct platform:
– Website purchase → Log in (desktop) → My Account → “Turn off auto-renew”
– iPhone → Settings → Subscriptions → Cancel
– Android → Google Play → Subscriptions → Cancel
– Important: Rosetta Stone cannot cancel App Store/Google Play subscriptions for you

• If it’s not working:
– Try from a desktop (mobile apps often don’t allow full cancellation)

Force cancellation through support;

• Contact Rosetta Stone:
– https://support.rosettastone.com

– Phone support available

• Write:
– “I cannot cancel my subscription. Please stop auto-renewal immediately and confirm cancellation.”

• Ask for:
– Written confirmation or cancellation ID

Stop payments directly;

• If using PayPal:
– Settings → Automatic payments → Cancel

• If using a card:
– Ask your bank to block future charges

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.