Ria rejected my ID at pickup in another country, how can I make sure the money is released?

To begin, make sure that the full name you gave fits exactly with the person's government-issued ID, including the spelling and order.

Any difference, no matter how small, can lead to rejects. You can change or check information by logging into your Ria account or calling help.

Ask the person to try again at a different Ria site with their original ID that hasn't expired. Some partner dealers may have stricter rules or have problems with the system.

If the problem keeps happening, you can call +1-877-443-1399 or visit https://help.riamoneytransfer.com/ to talk to customer service.

Ask them to confirm what kinds of ID are accepted in that country, and if necessary, move the transfer to a better agent site.

If the name was typed in wrong, ask for a cancellation and send the money again with the right information. It usually takes 3–10 business days to handle refunds.

Your voice matters. If the issue persists, share your experience and consider filing a complaint on Xolvie to make a difference.