I am writing because my PUBG Mobile account and the Gmail address linked to it appear to have been hacked, and I can no longer access them. My PUBG ID is 52136858292, and it was linked to the Gmail account ashokkumarthakor68****@gmail.com. I remember my old Gmail password (******6878), but when I enter it now, it says the password does not match. On 2 January 2026 I travelled to my village, and when I returned that night and checked my phone, I saw that the phone had automatically reset. After installing PUBG again and trying to log in with the same Gmail, I could not recover my PUBG account. When I tried to sign in to Gmail, the password I always used was rejected. During the recovery steps, I also noticed that there is a phone number linked to the Gmail account, but this number does not belong to me, which makes me think that someone has taken over my account. Because I cannot sign in to this Gmail, I also cannot access my PUBG account, and all my game progress is blocked. I am very upset and worried that my personal data and game data are in someone else’s hands. I kindly request that you help me regain access to my Gmail account ashokkumarthakor68****@gmail.com, remove any unknown phone numbers that do not belong to me, secure the account in my name again, and allow me to recover my linked PUBG Mobile account and its data. I am ready to provide any additional information or verification you may need to prove that I am the real owner of this account.
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