PrettyLittleThing took money from my account, but the order status says “pending”. How can I resolve this quickly?

If PrettyLittleThing charged your account but your order status still says "pending," you need to take care of the problem right away. This state could mean that the payment is being looked over or that there was a problem with the processing.

First, make sure you got an order confirmation email. These emails usually arrive 30 minutes after you place your order. Check your trash or junk folder if you haven't gotten it yet.

Next, use their online form at https://www.prettylittlething.com/contact-us to get in touch with them, or you can email them at [email protected].

While you wait for an answer, keep an eye on your bank account to see if the status of the transaction changes. If the problem doesn't go away, you might explore Xolvie to read about the challenges others have faced and share your story.