Postegro Refund Request After Private Profile Feature Failed

On September 25, 2026, I paid $9 by card for the Postegro app based on its promise that it could show private profiles. However, when I used the app, I was unable to view any profiles at all. I repeatedly encountered messages stating that the accounts were private, or similar warnings, and none of the promised services were actually provided.

I already know that these accounts are private. However, I made the payment specifically because the app explicitly promised that it could show private profiles. Despite this, the app does not work as advertised, profiles cannot be viewed, and I am unable to use the service I paid for. This has made me feel that I was clearly misled.

I request an immediate refund of the $9 I paid and ask that the claims made by the app regarding its ability to show private profiles be investigated and, if appropriate, reported to the relevant authorities. I ask that my complaint be taken seriously so that other users are not similarly affected.