I bought an account on PlayerUp, but after the transfer the seller disappeared and I didn’t get my money back. What should I do in this case?

How to act if a seller on PlayerUp disappears after receiving the money. Here are useful and up-to-date recommendations:

Collect all evidence.
Save all correspondence with the seller, payment receipts, transfer confirmations, and screenshots of the seller’s profile. These materials are essential for any official dispute.

Contact PlayerUp support.
Create a support ticket and clearly describe the situation: the deal date, what was purchased, how much you paid, and the fact that the seller stopped responding.

Check whether the purchase was made through a middleman.
If the deal was completed without the Middleman system, recovering funds is more difficult, but you can still contact your payment provider or bank.

Request a refund from your payment service.
If you paid via PayPal or a bank card, file a chargeback or dispute and attach all collected evidence.

Warn other users.
Sharing your case publicly can help others avoid being scammed.

Report the case on Xolvie.
If the seller disappeared and you lost your money, describe your situation on Xolvie. Your complaint can help protect other buyers and draw attention to fraudulent activity. Don’t stay silent — file a complaint to seek a fair resolution.