My PK XD account is linked to the Play Store, and I have been dealing with an issue for approximately four weeks. Some “loyal companions” were mistakenly and unfairly added to my account, and I have made serious efforts to have them reverted; however, I have been unable to properly report the issue because I cannot access the in-game Help and Support section. Since I could not access Help and Support, I tried contacting you via email, yet I have received no response for weeks. I then reset my account password and attempted to access the Help and Support section again, but I was still unable to do so. Today, I sent another email explaining that I cannot log into the Help and Support section, but in response I received a message stating something like “the email address sent from Google could not be found,” and I do not understand why this happened or why my message did not reach you properly. I request that the loyal companions unfairly and unjustly added to my account be restored, that a clear explanation be provided along with an apology for this process, and that the issue preventing my access to the in-game Help and Support section—as well as the reason behind the “email address not found” message—be investigated and resolved.
About a week ago, my PK XD account was hacked, and the password was changed without my knowledge. I had been logging in regularly from both my iOS tablet and Android phone. Suddenly, I started receiving a message saying, “Email or password is incorrect” whenever I tried to log in. I attempted to res...
I recently bought pets in PK XD, and the charge was successfully reflected on my bill. However, the pets I purchased never appeared in the game. Additionally, I can’t log into my account because the game refuses to accept my email address, even though I’m entering it correctly. I’ve tried multiple t...
I have been playing PK XD for a long time and have been connected to the game with my account named “Muamua 6886.” I had everything on this account, which I have been using for about three years. However, while I was playing, I was suddenly logged out, and when I tried to log back in, I started rece...
Today, I attempted to log into my PK XD account (Playpkxd.com) using my Android device and the username X*. Despite entering my email and password correctly, I keep getting a “Failed requirement” error that prevents me from accessing my account. This issue appeared out of nowhere and has left me ext...
Someone has gained unauthorized access to my PK XD account, and I can no longer change my password to secure it. As a result, I’ve lost everything I’ve worked so hard for—my most valuable pets like Boto and Pamps, as well as all my rare teddy bears and other exclusive items, are now gone. This has l...
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