PhonePe ₹50,000 Payment Successful but BDG Game Balance Missing

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I made a deposit of ₹50,000 to the BDG game through PhonePe, but my money has not been credited properly and I am extremely worried. On 11 July 2026 I transferred ₹50,000 from my PhonePe account to the beneficiary “LOHAR ARJUN RAMBAHAD**”. The transaction was successful on PhonePe with Transaction ID T2607111008210666718728 and UTR 419298284060, debited from my account ending with 520851. After this payment, in the BDG game deposit section a “Deposit Failed” screen appeared for a 7DAY-APPpay transaction around 2026-07-11 10:07:31 with order number RC202607111007315721055780a, while my PhonePe balance had already been deducted. In my game profile (UID 14232540, username shown as HOODA), the balance is still almost zero and the ₹50,000 that I deposited is not visible in the wallet. At the moment my ₹50,000 is stuck between PhonePe and BDG game even though the payment was successful from my side. I am under financial stress because this is a big amount for me, and I feel very unsafe seeing that neither the app nor the wallet reflects this money. I request that my case be checked urgently using the above transaction and order details and that my full amount of ₹50,000, which was deducted from my account, be immediately refunded back to my bank account or, if you prefer, credited correctly and fully to my BDG game wallet without any further delay. I also request a clear written explanation of why this deposit failed after a successful payment so that this does not happen again.

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