I lost access to my Perplexity Pro account after payment went through, what should I do?

If you lost access to Perplexity Pro after your payment went through, there are several things you should check before assuming the subscription failed,

• First confirm you are using the correct account;

• Check:
– Email linked to the payment
– Multiple Perplexity accounts
– Google/Apple login methods
– Billing confirmation emails
– Spam/junk folders

– Many Pro access issues happen because users log into a different account than the one that was upgraded

• Verify the payment actually processed;

• Check:
– Bank/card statement
– Apple or Google subscription history
– PayPal transaction history
– Perplexity account billing page

– Some payments remain pending or fail verification even after temporary charges appear

• Restart and refresh your session;

• Try:
– Logging out and back in
– Clearing browser/app cache
– Updating the app
– Trying another browser or device

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.