The conversion rate used by PayPal for my international transaction resulted in an excessive fee. How can I dispute it?

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Xolvie
Xolvie Resolution Specialist February 09, 2024 4:31 pm

If you think that the exchange rate PayPal used for your international transaction led to an unfair fee, you can dispute it by following these steps:

• Understand How Fees Are Broken Down: To start, make sure you fully understand how the fees for your transaction are broken down. Sometimes, PayPal takes a fixed fee that is a part of the amount being sent plus a margin on the exchange rate. Figure out what part of the fee you think is too high.

• Talk to PayPal's customer service: Talk to PayPal's customer service right away if you think the margin used on the exchange rate is much higher than the market rate. To make things clear, include information like the date, amount, currencies used, and your comparison rates for the transaction.

We place high value on genuine customer experiences as the most dependable source of advice. If you believe this information is outdated or have faced any challenges, we urge you to provide your feedback in the comments section. Your contributions will help raise awareness and enhance the overall experience.

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