Payoneer Account Verification Is Exhausting and Taking Too Long

I have honestly never dealt with a bank that has been this exhausting and difficult in my entire life. Apparently, I opened an account years ago, but I don’t remember the details. Since the account had been inactive for a long time, I assume it was eventually blocked. When I tried to open a second account, my previous account was flagged and my new application was rejected. I contacted Payoneer myself and sent hundreds of emails asking them to close my first account and approve my second one. After a huge struggle, I finally made it to the second stage. I opened the new account, and now they are asking me for documents as well. The problem is, there is no link or option in the app where I can upload the requested documents.

I honestly cannot even count how many emails I have sent over the past week. They keep sending me the exact same copy-and-paste email insisting that I need to provide a photo and ID. We’re not idiots—we understand that. It really shouldn’t be this difficult to get help. After struggling to reach a customer service representative today, I finally provided the documents they requested. There is still no approval, and I am sure this process is going to drag on for much longer.

This is honestly ridiculous. What a waste of my time. And I can’t believe I went through all of this just because I wanted to become your customer.