OVO rewards didn’t apply to my purchase, how can I claim them?

If your OVO rewards didn't work on your purchase, check the "Rewards/Deals" section of the OVO app for the reward's specific terms, expiration date, and how to claim it.

This is because many offers have to be claimed with a special code or by following specific steps before buying and have deadlines or steps that are specific to each partner.

Check the reward's terms to see if it is valid and find out how to use it. Make sure you finished the reward claim process and entered any codes that were needed at checkout.

If you followed all the steps and the reward still didn't show up, take a picture of the offer and your buy, then contact OVO Support or the reward partner's support team through the app or official help channels so they can look into it and help you get the reward.

If the problem doesn't go away, you might share your story and file a complaint on Xolvie to get it resolved.