OurHobbyFun advertises premium features that never get enabled — how can I demand that they work?

• Confirm that the payment is active
Go to My Account → Subscription and check that it shows as premium. Take screenshots showing that the subscription is active while the features are still locked.

• Refresh your session
Log out, clear your browser or app cache, and log back in. In many cases, permissions don’t sync correctly after payment.

• Look for a “restore purchase” option
If there is an option to restore or sync purchases, use it to force activation of the included features.

• Contact support with clear evidence
Use the official contact form:
https://ourhobbyfun.com/contact

Clearly state which features you paid for, when you paid, and which ones are not working. Attach proof of payment and screenshots.

• Request activation or a refund
Explicitly ask them to activate the promised features or, if not, to refund the amount due to failure to deliver the service.

• Keep a full record
Save all replies, dates, and evidence in case you need to escalate the complaint later.

If you’ve experienced a similar issue, don’t hesitate to share it. You can also file a complaint on Xolvie to document the case and see how other users managed to have their paid premium features honored.