Obilet charged my card but no ticket was issued, how can I get refund?

If Obilet charged your card but no ticket was issued,

Act fast — this is a known system/payment issue;

• Users report:
– Money deducted but ticket not created
– System errors during checkout

In many cases, payments are either refunded automatically or require support.

Verify the payment first;

• Check:
– Bank status = Completed (not pending)
– Correct email/phone used

• If pending:
– Wait a few hours (can resolve automatically)

If completed → take action immediately.

Check for ticket confirmation;

• Look for:
– Email with PNR / ticket number
– SMS confirmation

• No ticket info = transaction failed

Contact Obilet support;

• Use:
– Online assistant / support form

• Write:
– “Payment was completed but no ticket was issued. I request refund or ticket issuance.”

• Include:
– Transaction ID
– Date & amount

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.