NIVEA Derma Skin Clear Caused Severe Facial Burning
Today, at around 7:00 p.m., I used NIVEA Derma Skin Clear Exfoliating Scrub for the first time. About two minutes after applying it, I experienced an intense burning sensation, excessive warmth, and bright red redness across my face. As of now, the burning and redness are still present and are causing me significant discomfort.
I purchased the product from an Eve store and actually bought two of them. I still have the receipt. I had never used this NIVEA product line or any similar product before, so experiencing this kind of reaction on my very first use was both disappointing and concerning. I have not yet visited a healthcare provider or contacted NIVEA customer service.
Because of this negative experience, I am requesting a full refund for both products. If necessary, I would also like the products to be examined and to receive an explanation regarding the reaction I experienced.
Dear Consumer, Thank you for contacting us. As Nivea, our goal is to meet the expectations and needs of you valued consumers with the high‑quality and reliable products we offer in the personal care and cosmetics sector. We thank you for your interest, and as the Nivea family we wish you healthy and beautiful days. Sincerely, Nivea
