If MyFamio keeps charging your card,
Cancel the subscription from the original payment platform;
• iPhone/iPad:
– Settings → Apple ID → Subscriptions
– Select MyFamio
– Tap Cancel Subscription
• Android:
– Google Play Store → Payments & Subscriptions
– Subscriptions → MyFamio
– Tap Cancel
• PayPal:
– Settings → Payments → Manage Automatic Payments
– Find MyFamio or Harmonybit Ltd
– Cancel automatic billing
• Direct website payment:
– Log into your MyFamio account
– Open Account or Billing Settings
– Disable auto-renewal
Check your bank statement carefully;
• Charges may appear under:
– MyFamio
– Famio
– Harmonybit Ltd
• Save screenshots of all payments and cancellation attempts.
Contact support immediately;
• Email support with:
– Your receipt
– Last 4 digits of your card
– Date of the charges
– Request to stop all recurring payments
If MyFamio does not resolve the issue, you can also file a complaint on Xolvie and share your experience with others.
