My Trip Online added hidden fees to booking, how can I dispute payment?

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Xolvie
Xolvie Resolution Specialist April 15, 10:27 am

If MyTrip Online added hidden fees to your booking,

Act quickly to dispute the payment;

• First step:
– Log in → MyTrip “My Bookings”
– Check full price breakdown (service fees, extras, insurance)

• Important:
– MyTrip applies service fees that may not be clearly shown upfront
– You need proof the fee was unclear or misleading

Gather strong evidence;

• Collect:
– Booking confirmation (original price vs final charge)
– Screenshots showing hidden/unclear fees
– Bank statement with full amount charged

• Why:
– Essential for refund or chargeback

Contact MyTrip support;

• Use:
– My Bookings → Help / Contact form
– Or submit a support ticket

• Write:
– “Hidden fees were added without clear disclosure. I request a refund of these charges.”

• Attach:
– All proof

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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