Minichat Account Suspended for an Accidental Video Chat Incident

I have been using Minichat’s video chat service and about 4–5 months ago I received a permanent ban on my account. During the incident I was having a normal conversation on video when suddenly my nephew appeared on the screen. Right after this moment I was disconnected and then saw that my account had been permanently banned. My Minichat account ID is 386012***. I believe this ban was given by mistake, because there was no intentional violation from my side and the situation occurred unexpectedly when my nephew entered the frame. I kindly request that my account and ban record be reviewed in detail and that my permanent ban be removed if possible, so that I can continue to use the Minichat video chat service. If necessary and in line with Minichat’s policies, I am also willing to pay a reasonable fee for the reactivation of my account. I also expect an urgent response and a prompt solution to this issue as soon as possible.