Cannot Recover My Mother’s Hacked Meta Account Due to Outdated Email and Poor Support

November 26, 2024 3:41 PM37

My mother’s Meta account has been hacked, and I am unable to reset the password. The account was created using an old email address to which we no longer have access. Additionally, two-factor authentication has been enabled by the hacker, preventing us from regaining access.

Meta’s recovery system is ineffective and unhelpful, leaving us with no way to resolve this issue. Despite numerous attempts to recover the account, we are stuck in a loop with no proper assistance. I demand that Meta provide a clear and efficient solution to help recover the account. It’s frustrating to see such inadequate security and support from a major platform. Immediate action is necessary.

Comments

Similar Complaints

Meta Ads Payment Problem

August 4, 2025 1:19 PM18

Dear Meta Support Team, I have been experiencing a serious issue with my Meta Ads account for nearly two weeks due to on...

Meta Verified Application Pending for Over a Week—Requesting Support

November 28, 2024 2:45 PM57

I’ve been on the waiting list for Meta Verified for about a week now, and while I’ve ensured that my two-factor authenti...

My Meta Verified Instagram Account Was Closed Without Warning

November 28, 2024 11:07 AM68

My Meta Verified Instagram account was suddenly closed without any prior warning or explanation. I had been in regular c...

1 Support

Waiting Too Long for Meta Verified While Others Get It Instantly

November 27, 2024 10:21 AM49

I’ve been on the waitlist for Meta Verified for a long time, but I’ve noticed that others who joined after me—or skipped...

Meta Blue Check Subscription Delayed Despite Successful Payment

November 23, 2024 1:10 PM32

I previously applied for Meta’s blue check verification, and it was approved within an hour. I used the feature for thre...