Unable To Redeem My Cashout On LifePoints

I have a Lifepoint survey account that I use from Saudi Arabia, and for the last three weeks I have not been receiving any surveys at all. Until this period, I was actively completing surveys, but suddenly they stopped coming without any explanation. During this time, my account balance reached 1,750 points and I tried to cash out. When I attempted to redeem my points, an error message appeared saying that there was a problem and that I should contact the support team. I attached a screenshot of this message to my support request. I contacted Lifepoint support through their ticket system, but they did not respond to my ticket and it was even deleted without any explanation. I still cannot cash out my 1,750 points and I also do not receive any new surveys. I request that my account be checked, that I be allowed to cash out my 1,750 points without further delay, and that I be given a clear explanation for why I stopped receiving surveys and why my support ticket was deleted.