LifePoints surveys vanish halfway through completion — how can I recover lost points?

If LifePoints surveys vanish halfway through completion and you want to recover the lost points;

Collect info about the lost survey;

• Note the survey name/title, when it started, and at what point it disappeared
• Take screenshots of the survey page where it vanished
• Check your LifePoints activity/points history to confirm no points were awarded
• Note your device, browser/app version, and network when taking surveys

Contact LifePoints Support;

• Explain that a survey disappeared mid-completion and didn’t credit any points
• Provide the survey title, reward amount, start time, and where it vanished
• Share your LifePoints account email/username and device info
• Attach screenshots of the missing survey and your activity history showing no points

Ask them to;

• Check their logs for the specific survey session you lost
• Credit the points you should have earned for that survey
• Fix any issue causing surveys to vanish for other users

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.