My return at Lane Bryant was processed as store credit, how can I demand a cash refund?

If Lane Bryant issues store credit instead of a refund, you can request the original payment method reinstatement if you meet their return policy.

Here are useful steps and updated official contact details, including their international number:

• Check your refund status: log in to your account → Order History → select the returned order. If it shows Store Credit or E-Gift Card, your refund was issued as internal credit.

• Request a refund to your original method: explain that you didn’t authorize store credit, and attach your return receipt and delivery confirmation email.

• Official contact: use the form at lanebryant.com/customer-service to open a case and attach documents.

• Updated phone numbers:
International: +1 614 534 2764
U.S.: +1 866 886 4731
Service hours: Monday–Saturday, 8 a.m.–9 p.m. ET.

If they don’t respond, you can file a claim on Xolvie for assistance and documentation.