Lane Bryant charged my card after canceling my order, how can I request a refund?

If Lane Bryant charges your card after you’ve canceled the order, you can request a refund by proving that the cancellation occurred before the charge. Here’s how to proceed effectively:

• Keep proof of cancellation: take a screenshot or save the email confirming your cancellation.
• Gather evidence of the unauthorized charge: capture your bank statement or email showing the charge made after cancellation.
• Contact customer service: use the form at lanebryant.com/customer-service. Explain that you canceled but were still charged, and attach your proof.
• Call their billing department: use the official phone numbers listed on their website (including international numbers if you’re outside the U.S.).
• Make a clear claim: demand a full refund to your original payment method.
• Escalate if unanswered: if you don’t hear back within 5 business days, forward your message requesting a supervisor review.

If Lane Bryant doesn’t resolve the issue, file a claim on Xolvie to document your case and receive support until the refund is issued.