If your Kwai age or ID verification is stuck on “pending”, it’s usually because the platform is doing a manual review or extra checks, which can take significantly longer than the instant result you might expect.
Some services can take several business days to complete these reviews. Automated systems often approve quickly, but if something can’t be matched or needs human review, it stays pending until staff finish checking it.
Before uploading again, make sure your ID photo is clear, in good light, full frame and matches your profile details so the system doesn’t loop back to manual review due to poor image quality or mismatched name/date.
Avoid repeatedly resubmitting the same ID too quickly, as duplicates can delay processing further, and check your email (including spam) for any follow-up requests from Kwai support asking for extra info.
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.


