Koko App Account Permanently Banned Without Clear Reason Or Evidence

I am writing regarding my Koko App account, registered with the email address ubhigu***[email protected] and user ID 18714***, which was permanently banned on 25 August without a clear reason. On that date, I was in my room doing my work on the app. Some people came into my room and started abusing me verbally while all seats were open. I turned off the speaker of my ID and put my phone aside. When I later checked my phone screen, I saw that my account had been permanently banned. I was shocked because I did not violate the rules knowingly and I did not receive any proper explanation. I kindly request that you review the ban on my account, check the records of that time and situation, and either restore my account or clearly explain the exact reason and evidence for this permanent ban.