Unauthorized JazzCash Deduction – PKR 499 By PI Pakistan

I would like to report an unexpected transaction of PKR 499.00 that was deducted from my JazzCash account under the name “PI Pakistan Pvt Limited.” I did not authorize or knowingly purchase any subscription or service that should have resulted in this charge.

I kindly request that JazzCash investigate this transaction and provide me with the complete details, including which service, application, or subscription the PKR 499.00 charge was made for.

If this payment is associated with an automatic or recurring subscription, please cancel it immediately to prevent any further charges. If the transaction is confirmed to be unauthorized, I request a full refund of PKR 499.00 to my JazzCash account.

Please also explain how this transaction was authorized and provide any relevant information that can help me identify the source of the charge. I would appreciate it if this matter could be investigated as soon as possible and if I could be informed about the outcome and the expected refund timeline.

Thank you for your prompt assistance.