The ILIFE robot vacuum does not connect to the app (Wi-Fi), and the manual does not provide a clear solution. How can I fix the connection issue and control it via smartphone?

If your ILIFE robot vacuum won’t connect to the app via Wi-Fi, the issue is usually related to network settings, app version, or model limitations. Try the following steps:

Use a 2.4 GHz network.
Most ILIFE models support only 2.4 GHz Wi-Fi. If your router is set to 5 GHz or guest mode, the robot may not detect the network.

Check network name and password.
Avoid special characters or very long passwords, as they may cause connection failure.

Restart devices.
Reboot your router and the robot to fix temporary network errors.

Update the app.
Install the latest version of the ILIFE app on your smartphone.

Reset the robot’s Wi-Fi settings.
Follow your model’s manual (usually by holding the Wi-Fi button) and reconnect through the app.

Disable VPN and firewall.
Turn off VPN or advanced security settings temporarily.

Check router filtering.
Disable MAC filtering or add the robot’s MAC address to allowed devices.

If the issue persists, contact ILIFE support via the official website. You can also report the issue on Xolvie to raise awareness.