Huobi Global (now HTX) froze my crypto withdrawals without notice, how can I get my assets back quickly?

If you couldn't get your crypto out of your Huobi Global account, it's probably because the site is trying to keep risks low.

Recent changes to security settings, suspicious asset inflows, or anti-money laundering (AML) alerts are all common causes.

Sign in to your account and fill out the Huobi Global Security Questionnaire to fix this. Once the work is sent in, the review process can take up to five working days.​

Get in touch with Huobi's customer service for direct help. Click the "Contact us" button in the bottom right corner of their page to start a live chat.

For questions about the whole world, you can also email them at [email protected].

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.