Request To Cancel Subscription And Prevent Future Charges

I am contacting you regarding a possible subscription associated with my Hint account. On 22/09/2026, I clicked on an Instagram advertisement for Hint that appeared to offer a sketch/portrait for approximately £1. I decided to try it and made the £1 payment for the sketch. At the time of making this payment, I was not aware that I was signing up for a subscription or that a further payment of approximately £29.99 would be requested. I do not recall seeing any clear and prominent information during the payment process explaining that I would be enrolled in a subscription or that I would later be charged £29.99. I have now seen that an attempted charge of £29.99 to hintapp.com/uk was made and declined, as shown in the attached screenshot. Although the £29.99 has not actually been deducted from my bank account, I am concerned that further payment attempts may be made in the future. In light of this, I request that you immediately cancel any active subscription associated with my account, confirm that I will not be charged the £29.99 amount or any other future subscription fees, and confirm in writing that there is no active subscription remaining on my account and that no further payment attempts will be made. I have also contacted my bank, Monzo, regarding this matter, and they have placed a merchant block on Hint to prevent any future successful transactions. I would appreciate it if you could resolve this promptly and confirm the cancellation and closure of any subscription on my account by email. Kind regards, Najrana