I get rejected from HeyCash surveys after the pre-screening. How can I make sure I qualify?

If HeyCash rejects surveys after the pre-screening, the most helpful thing is to understand how the filters work and submit a complaint if there are issues in the process. Here are some practical steps:

• Check the prerequisites: each survey has hidden criteria (age, location, habits). If you don’t match them, you may be rejected after the initial questions. Save screenshots of those rejections.

• Complete your profile: go to the app → My account / Survey profile and fill in all fields (age, education level, interests). The more detailed and consistent your profile is, the higher your chances of qualifying.

• Choose reliable offers: prioritize surveys with high ratings or recognized partners. These usually have clearer filters and fewer arbitrary rejections.

• Claim improper rejections: if you completed a large portion of the survey and didn’t receive points, open a ticket from the app (Support → Survey issues) and attach screenshots of your progress.

• Direct email: write to [email protected] with the subject Survey rejected after pre-screening. Include your username, date, and supporting evidence.

You can also register your complaint on Xolvie, where it will be documented and supported until HeyCash improves the validation process or compensates you for uncredited surveys.