Free Fire Permanently Banned My Account Without Fair Review

I have been playing Free Fire through the App Store and my account was banned around four years ago. When I tried to find out the reason, I contacted Garena/Free Fire customer support and I was informed that my account had received a permanent ban. I believe this ban was unfair and I would like my situation to be reviewed in detail. I request that my Free Fire account be fully recovered and the permanent ban lifted so that I can access my account and continue playing again.