Unauthorized PlayStation Purchase on Garanti BBVA Credit Card
I'm contacting you about an unauthorized transaction of ₺2,000.00 on my credit card, ending in 8022, that was made through your PlayStation Network service. If this transaction is not yours, please contact 444 0 333 to request the closure and reissuance of your card. I did not make the purchase; I have not been to London. Despite my card being set to only work domestically, it was somehow activated for international use without my knowledge. To make matters worse, I didn't receive any text message alerts when the unauthorized transaction took place. A significant amount of money was spent, and I strongly disagree with this transaction. Please conduct a thorough investigation into the IP address and any other pertinent information.
My complaint has not been resolved. I received a credit card statement of 12,000 lira, and I am unemployed. How am I supposed to pay this statement? Why did you put me in so much debt?
Sure, here is the translation of the text from Turkish to English: "Both the guarantee bank opens my card for international use while it is closed, and normally it sends a password or mobile approval while spending, but it does none of these. Moreover, it sends me a statement and asks me to pay for the money withdrawn from London. Is this ethical?"
