I became a customer of Garanti BBVA because of the attractive 50% interest rate they advertised. When attempting to open a time deposit account, the mobile app initially showed a 50% interest rate. However, upon proceeding, I was presented with a "special" 38.5% interest rate. When I reached out to customer service, four representatives acknowledged their lack of knowledge regarding the interest rates and were unable to provide a resolution. I spent an hour and a half, what a disappointment and embarrassment.
Garanti BBVA did not keep the promise it made to me through its mobile app. I was offered a loan at a 2.94% interest rate and was told I needed to visit a branch to complete the process. However, when I went to the branch, they said the interest rate was actually 5.59%. I had to take unnecessary lea...
I registered for Garanti Bank's 0% interest loan offer using their mobile app. I was informed that I had to stop by a branch to confirm my income documents. So, I went to the branch and they told me that my loan application with 0% interest on the mobile app got canceled. Seems like the mobile app m...
I really don’t understand Garanti BBVA. I closed my advance account, paid the outstanding balance with interest, and thought everything was settled. Now, after about a month and a half, they’re telling me that my account remained open and additional interest accrued. This is completely unfair. On to...
I enrolled in Garanti Bank's +6 installment campaign for school payments through the mobile app. After completing the school payment, I realized that the interest-free 6 installments were not applied. I contacted Garanti Bank’s customer service, and they informed me that my participation in the camp...
I applied for a loan through Garanti Bank's mobile banking system on July 27, 2025. The transaction was still running at a 2.79% interest rate, but my credit score was approved at 3.31%, which I accepted. With only the transfer to my account remaining, I logged in on July 28, 2025, to approve the tr...
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