I received a call from Garanti BBVA offering a ₺300 bonus for utilizing a shopping loan. Upon requesting information about the campaign, I was informed that they were unable to give me any specific details and advised me to contact the call center. When I called, they told me that there was no campaign like that. Are you deceiving your customers with non-existent campaigns? I have submitted complaint number 1041837. It has been more than five business days since March 15, and I have not received any response to my complaint yet. There are doubts about Garanti Bank's dedication to customer service.
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
Dear Garanti BBVA, I am writing to inform you that I participated in your campaign titled “Earn ₺2,000 Bonus for Spending ₺750 or More with Your Bonus Credit Card,” which was valid until July 31. I fulfilled all the campaign requirements and completed the necessary spending as outlined, yet I have n...
In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. H...
Dear Garanti BBVA Officials, I participated in one of the campaigns organized by your bank and although I fully fulfilled the campaign conditions, I could not benefit from the promised reward/discount. Although I have contacted your customer services regarding the issue many times, no clear solution...
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