Freecash Withdrawal Blocked Again
I have been experiencing ongoing problems with withdrawals on Freecash for several weeks and I am unable to access my money despite completing all requested identity checks. The first issue started when I tried to verify my identity and repeatedly received messages saying that verification was “not available”. I could not complete verification at all. After I left a review on Google Play, this problem was suddenly resolved and I was able to withdraw £20 in Amazon vouchers. I now have £30 in my Freecash balance that I want to withdraw via PayPal, but the system is again asking me to verify my identity. I went through the verification process a second time and successfully passed the check. However, the app is still not allowing me to withdraw and keeps showing the same verification required prompt and “not available” message. Because of this, I cannot withdraw my £30. I waited 48 hours as advised, but the situation did not change. I then contacted support via live chat and have still not received any response, even after waiting about four hours, which is very frustrating. I request that my account be checked urgently, my identity verification status be corrected in your system, and my £30 balance be released for withdrawal to my PayPal account without any further delay.
Have had two responses that seem to infer that I'm somehow I'm a fraud fir not doing the identity check - despite repeatedly explaining that I had a verification notice. Kicking myself I didn't screenshot it. Very rude staff. I have now been told to do it again and go through all sorts of processes to ensure they receive the verification. I can't help but wonder what their 3rd party verifiers are doing with the information they're taking, and how secure it really is. Avoid this company.