Brand Overview: flyadeal
flyadeal is a Saudi Arabian low-cost airline and a subsidiary of Saudia. The airline began operations in September 2017 and is headquartered in Jeddah, serving domestic and international routes from Saudi Arabia.
Contact Info
Customer Support: flyadeal provides customer assistance through its Help Centre, online request forms, and other customer service channels.
Phone: 9200000212 is listed for flyadeal customer and membership-related inquiries.
Online Support: Customers can submit requests covering bookings, refunds, baggage, flight disruptions, website or app problems, and feedback.
Industry and Operations
flyadeal operates in the commercial aviation and low-cost airline industry. It sells scheduled passenger flights and provides additional travel services such as baggage, seat selection, membership benefits, and other booking-related options.
- Domestic flights within Saudi Arabia
- International passenger flights
- Flight booking and ticket management
- Baggage and additional travel services
- Seat selection and other booking extras
- Adeal Membership services
- Online check-in and digital booking management
- Support for flight changes, cancellations, refunds, and disruptions
User Sentiment
User feedback includes complaints involving refunds, flight cancellations, baggage, booking changes, and customer support. Recurring issues reported by customers include delayed or missing baggage, difficulties obtaining refunds after disrupted flights, and delays in receiving responses to support requests.
- Flight cancellations and schedule disruptions
- Refund delays or disputes
- Lost, delayed, or damaged baggage
- Problems changing or cancelling bookings
- Payment and booking issues
- Online check-in and website or app problems
- Difficulty receiving timely customer support
- Concerns about additional fees and membership charges
Share Your Experience
If you have experienced a booking, cancellation, refund, baggage, payment, or customer service issue with flyadeal, share your experience on Xolvie to help other passengers understand common problems and available support options.