FluentU charged me after trial ended, how can I get a refund?

If FluentU charged you after your free trial, you can still get a refund—but you need to act quickly and correctly:

Verify your charge first;

• Check your email for receipt
• Confirm:
– Trial end date
– Charge date
– Plan type (monthly/yearly)

FluentU trials auto-convert to paid subscriptions if not canceled in time

Check refund eligibility;

• FluentU offers a 20-day money-back guarantee
• You must request within 20 days of being charged

This is your biggest advantage—don’t delay.

Cancel your subscription immediately;

• Log into your account → cancel plan
• Or cancel via:
– App Store / Google Play
– PayPal (if used)

Canceling stops future charges.

Contact FluentU support fast;

• Email: [email protected]

• Clearly say:
– “I was charged after trial ended and want a refund”
• Include:
– Receipt screenshot
– Account email

Be direct—this speeds up approval.

If they don’t respond or refuse;

• Request refund via:
– Apple / Google (if purchased there)
• Or contact your bank → chargeback
– Reason: “Unintended subscription after trial”

If still unresolved;

Escalate by submitting a complaint on Xolvie.