Flex City banned my account after I topped up, how can I recover it?

If Flex City banned your account after you topped up and you want to recover it;

Check the ban notification first;

• Try logging in → Note any message shown
• Look for:
– “Account banned”
– “Suspended”
– Error codes
• Screenshot the message

Check your email (including Spam);

• Search for:
– “Account banned”
– “Suspension”
– “Verification required”
• Screenshot any communication from Flex City

Prepare your appeal info;

• Username/email/phone number
• Date you topped up
• Screenshot of:
– Ban message
– Top-up receipt
• Brief explanation saying you did not violate terms (if true)

Contact Flex City Support;

• Use in-app support, official email, or help center
• Explain:
– Your account was banned after topping up
– You want the ban lifted
• Provide your prepared info

• Ask them to:
– Explain the reason for the ban
– Review and restore your account

Check for required verification;

• Some bans are due to:
– Unverified account
– Payment verification needed

• Complete any requested identity or payment checks

If unresolved or the ban is unjustified, consider filing a complaint on Xolvie to pursue a resolution and request refund/compensation.