Fitme Refund Request for Hidden Charges After One-Month Subscription
The Fitme app appeared randomly as an advertisement on my phone, and after seeing that it offered “50+ Chair Yoga” content, I paid $14 for a one-month subscription. However, when I later checked my card statement, I noticed that around $42 more had been charged in addition to this subscription payment, resulting in a total amount of approximately $42 in additional charges.
Most importantly, there is no information in the app showing any such billing, package, or additional service. In other words, I cannot see what these charges taken from my card are actually for. Because of this, I immediately canceled my card, but my bank told me that they could not cancel or refund the payment because I had approved the transaction during the payment process and that I would have to pay the charge.
I am experiencing financial loss because an amount that is not visible in the app and whose purpose is unclear was charged from my card, and no explanation has been provided to me. I request that my Fitme subscription be canceled immediately, that a detailed explanation of all charges made to my card be provided, and that all payments I believe were taken unfairly be refunded.
