FitMe Made an Unauthorized Charge After My One-Month Program

In July 2026, I purchased a one-month program through the FitMe app on iOS and paid $16 for it. I did not purchase any additional package, renewal, or new subscription beyond that one-month program.

Despite this, on August 24, 2026, at 6:39 p.m., I received a notification from my bank stating that $41 had been charged to my Akbank Axess card ending in 4009, with the transaction listed as “Fitme. Expert.” I absolutely did not authorize this transaction, and it was made without my knowledge or consent. As soon as I received the notification, I contacted Akbank and had the card canceled immediately for security reasons.

I have not been able to find a contact person, a clear customer service channel, or a section within the FitMe app where I can view or cancel this payment or any possible subscription. I never started a subscription or authorized a renewal, yet this amount was still charged to my card, causing me both financial and security-related concerns.

I request that the unauthorized $41 charge be canceled immediately, that the full amount be refunded to my card as soon as possible, and that any subscriptions or packages associated with my account be completely terminated so that they cannot be automatically renewed or charged again without my explicit authorization.