Fit Me Fitness App Charges Unauthorized Monthly Fees After Free Trial
About 1 month ago, I purchased a "1-month trial program" from the Fit Me application, and the fee was charged to my Akbank card. However, when I later checked my card transactions, I noticed that money was drawn again by the same application without my knowledge or consent.
Multiple transactions were made from my card in total: $15 on August 23, $12 on August 23, and $51 on September 22. Regarding these transactions, no notification was sent to me, nor did I authorize any additional membership, package, or service. The last 4 digits of my card number are 4404.
Despite attempting to contact both Akbank and Fit Me regarding this situation, I have received no response to date. I suffered financial loss due to these transactions made without my permission or knowledge.
I demand a full refund of the $78 drawn from my card. Furthermore, I request a detailed investigation into why and on what grounds these unfair and unauthorized transactions were executed, along with a written explanation provided to me.
