Files Editor charged me after a trial—how can I get a refund?

If Files Editor charged you after a trial,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription settings
– Whether the Files Editor subscription still shows as active or renewing
– The trial end date and the date of the charge
– Every Apple or Google account you may have used to start the trial

• Confirm:
– Auto-renewal is disabled
– You're checking the same account used to start the trial
– There isn't another active Files Editor subscription
– You received confirmation that the trial was canceled

Gather evidence;

• Save screenshots showing:
– Your trial or subscription status
– Your cancellation confirmation
– The charge received after the trial
– Your Apple or Google purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Trial start and end dates
– Cancellation date
– Charge date and amount
– Previous support conversations

Contact Files Editor support;

• Request:
– Immediate cancellation of any remaining subscription
– Confirmation that no future charges will occur
– A refund review for the post-trial charge
– An explanation of why you were charged after the trial

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.