FamPay Account Verification Locked After Multiple KYC Failures, Request Help

I am a registered FamPay user with my mobile number ending in 6284911*** and email ID adnana****[email protected]. While trying to complete my account activation and KYC process in the app, my ID verification repeatedly failed, and now all available verification attempts have been exhausted. Because of this, my account verification is blocked and I have been unable to activate my account for about the last 20–25 days. This is the first time I am raising this issue with FamPay. I am facing an ongoing problem where the app shows failed verification during the ID/KYC process, and I can no longer proceed further to complete my profile and start using the services. I kindly request you to urgently reset my ID verification attempts so that I can try the ID KYC process again and complete my account activation. I ask that you look into this matter at the earliest, unblock my account verification process, and confirm once my account is successfully verified and activated. Thank you for your support and assistance.