I received no Evri delivery, where can I get help?

First check the tracking page for the latest status and any delivery photo or location information.

If the parcel has been with Evri for more than 7 days without arriving, Evri recommends contacting the sender or retailer so they can investigate the delivery.

You can also contact Evri through its 24/7 online chat and provide your tracking number, parcel reference, or calling-card number.

Evri can raise an enquiry for its customer-service team to investigate; if you cannot provide tracking details, contact the sender or retailer for help.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.