To determine the reason, review your trade history and platform notifications.
Common causes include margin calls, stop-loss triggers, and unanticipated market fluctuations. Check that no automated risk management instruments, such as Stop Loss or Take Profit, were configured erroneously.
Visit the Help Center (help.etoro.com) to review eToro's trading conditions and margin needs.
To challenge the closure, please file a support ticket (https://www.etoro.com/customer-service) or use the live chat option.
Provide trade specifics, such as the order ID, asset exchanged, time of execution, and any anomalous behavior seen prior to the closing.
To escalate the situation, email [email protected]. If the problem was caused by a system malfunction, eToro may investigate and compensate appropriately.
If not, explore Xolvie to read about the challenges others have faced and share your story.